Shipping

GENERAL INFORMATION 

  • All orders are prepared within 48-72 business hours starting from the order confirmation date. These terms may vary based on product availability. Our jewels are handmade products. If an item is not available, processing times are 14 working days.
  • JILLIAN SRL ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.
  • For international orders, orders are passed through to international courier as DHL or similar companies who take care of air transportation.
  • We won’t ship to PO Boxes.
  • As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order.
  • Orders that have enjoyed free shipping will have a fee of € 10,00 in concept of management fees, in case of full return of the order. 

SHIPPING EXPENSES

ITALY

  • Orders over € 70,00 – FREE SHIPPING
  • Orders under € 70,00
  • Delivery time

Depending on the location, they vary from 24 to 72 hours.

EU COUNTRIES

  • Orders over € 100,00 – FREE SHIPPING
  • Orders under € 100,00 – from € 9,50 (France, Germany, UK and Netherlands). Shipping prices vary in other EU countries.
  • Delivery time:
    • Once the order is prepared, the shipping time is in 3-5 working days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland the shipping time is 6 to 8 working days.

NON EU COUNTRIES

  • Orders over € 100,00 – FREE SHIPPING
  • Orders under € 100,00 – from € 15,00. Prices may vary depending on your region.
  • Delivery times
    • Once the order is prepared, the shipping time is in 5-11 working days.

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. JILLIAN SRL is committed to taking care of all the required paperwork in order for the parcel to clear customs.

EXCEPTIONS*: 

For logistical reasons shippings in next countries are not available for the moment:

Afghanistan, Åland Islands, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo – Brazzaville, Congo – Kinshasa, Cook Islands, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guernsey, Guinea, Guyana, Heard & McDonald Islands, India, Indonesia, Isle of Man, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mayotte, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, Spain (Canarias, Ceuta, Melilla), St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

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